FAQ

Frequently Asked Questions (FAQ)

Welcome to the FAQ page for our Flomina Foot File! Here you'll find answers to common questions. If you have any additional inquiries, feel free to contact us!

1. How do I use the Flomina foot file?

Using the Flomina foot file is simple! Follow these easy steps:

Step 1: Soak your feet in warm water for 5–10 minutes to soften the skin. This step is optional, as the foot file can be used both wet or dry.
Step 2: Gently rub the foot file over the calloused or rough areas of your feet. Use circular or back-and-forth motions to exfoliate.
Step 3: For best results, focus on the heels, toes, and soles. Don't apply too much pressure; let the file do the work.
Step 4: After use, rinse off any skin flakes and dry your feet.

2. Can the foot file be used wet or dry?

Yes, the foot file can be used both wet and dry!

Wet: For best results, use after soaking your feet in warm water. The moisture helps to soften the skin and makes it easier to exfoliate.
Dry: If you prefer, you can use the foot file directly on dry skin.

3. How do I clean the foot file?

Cleaning your foot file is easy:

After each use, rinse it with water to remove any skin debris.
Dry it thoroughly with a clean towel or air dry before storing.
Avoid soaking the foot file in water for extended periods, as it can affect the handle or design.
Store the foot file in a dry place to keep it in top condition.

4. What is the return policy?

We want you to be happy with your purchase! Here's how our return policy works:

Returns are only accepted for unused products in their original, sealed packaging.
Used products cannot be returned due to hygiene reasons.
If your foot file is unused and in its original packaging, please contact us within 14 days of receiving your order to initiate a return.
Return shipping costs will be deducted from your refund. We recommend using a trackable shipping service for returns.
Once we receive and inspect your returned product, we will issue a refund minus the shipping cost. Refunds will be processed to your original payment method.

For more details, please see our full Return Policy.

5. How long will it take to receive my refund?

Once your return is processed, it may take 5-7 business days for the refund to appear in your account. Refunds are issued to the original form of payment.

6. Can I use the foot file on sensitive skin?

The foot file is designed for use on tough, calloused skin and is not recommended for sensitive or broken skin. Always use gentle pressure, and if you have any skin conditions (such as cracked or inflamed skin), consult with a healthcare professional before use.

7. Is the foot file safe to use on both feet?

Yes, the foot file is designed for use on both feet. It works effectively on heels, toes, and the soles of your feet to exfoliate and smooth out rough, dry skin.

8. How do I know if the foot file is the right choice for me?

If you struggle with dry, rough, or calloused feet, this foot file is perfect for you! It provides gentle exfoliation to reveal soft, smooth skin. If you have extremely sensitive or inflamed feet, consider consulting with a podiatrist before using any foot care products.

Still have questions?
If you need any more information or assistance, feel free to reach out to our customer service team at info@flomina.com. We're happy to help!